ICT Processes Optimization

A brief summary of the service key features

ANECT´s "ICT Processes Optimization" service is a great help for all clients who would like to use their own know-how for proposing and implementation of processes for ICT infrastructure management and operation. The product also aims to identify all of your inefficient, malfunctioning or missing processes and implement/adjust them in order to help you achieve your business goals.

The key components of the service:

Our team of specialists (for the implementation process)

• Has got the ITIL, COBIT and ISO 20000 certificates
• Provides support when process changes in your company are being implemented
• Creates a set of arguments for the implementation

Activities and output include:

• Analysis of your current ICT processes
• Proposal of adjustments of your current ICT processes
• Proposal of new ICT processes
• Implementation of the processes and changes

We use the following process standards:

• ITIL
• ISO 20000
• COBIT

Why is ANECT a.s. a suitable provider?

• ANECT a.s. is an ICT integrator with a great deal of experience in business processes implementation
• ANECT´s consultants can choose the best from the above-mentioned standards for each client, and propose and implement processes that will go across all of these standards.

In what ways can the service be provided?

• As a project task with several phases (depends on the agreed scope of activities)
• Invoicing - lump sum (when the whole project is complete) or stage payment - phase by phase

What are the main benefits for the client?

• Reduced ICT operational costs (result of higher ICT efficiency)
• Enhanced quality of your IT services at acceptable costs
• Considerably higher customer satisfaction with the ICT services provided

ANECT a.s. provides innovative solutions built on an integrated ICT infrastructure. Our Account Managers are ready to answer any of your questions concerning this particular service by phone +420 271 100 100 or e-mail: anect@anect.com.

Let´s work together and prepare your ICT infrastructure for new challenges!