ICT Services Monitoring and Management

The "ICT Services Monitoring and Management" service was developed to react to the latest trends and meet customers´ needs to monitor and report the availability of the individual ICT services and applications from end-user´s perspective.

Monitoring and reporting of ICT services availability includes:

• Monitoring of critical applications availability
• Monitoring of the application response from user´s perspective (if users regard the application as too slow)

The implementation of a system that monitors the services deployed within the IT client is included in the service.

This system takes care of:

• SLA monitoring - monitoring and reporting on the quality of ICT services
• Monitoring of the impact that the component outage has on service availability (e.g. one of the servers is unavailable)
• Mapping of the individual ICT services and their links to your IT components (network elements and servers)
• Monitoring of service availability for end users

The implemented system also supports customers´ requirements to get information about the services that are unavailable during the outage of the component (technology, device).

The key components of the service:

Our team of specialists

• Experts and consultants analyzing your ICT environment
• System architects proposing a new optimized solution
• Technicians and specialists implementing the proposed solution - a system monitoring the services provided

Delivery of the technologies and other solution components includes:

• System monitoring the services provided
• HW components

Every delivery includes a set of documents describing:

• What has been implemented
• Solution architecture

The implementation process consists of the following phases:

1. Analysis of your current environment, definition of your current services and business needs
2. Professional proposal for a solution that would monitor services and assess SLAs
3. Installation and implementation of the solution proposed
4. Training(s) for users
5. Acceptance tests
6. Creating the operations documentation and training(s) for operators
7. Handing the system over for routine operation

Why is ANECT a.s. a suitable provider?

• Our specialists will carefully analyze the links of all of your systems and propose optimized tools that would monitor the selected metrics
• ANECT a.s. is an experienced ICT integrator with profound know-how in providing ICT services and measuring the quality of the services provided
• ANECT a.s. takes care of the whole implementation process, including the post-implementation remote monitoring and administration
• Whenever your business needs change, we will propose and implement the necessary system adjustments (in close cooperation with you)

In what ways can the service be provided?

• As a ready-to-use solution
• As a service - OPEX model
• Invoicing lump sum (for ready-to-use solutions) or monthly - for the services provided

What are the main benefits for the client?

• More information about the quality of the services provided - definitions of services provided to IT users (i.e. formalizing this information)
• You can prevent service quality deterioration - by measuring the quality of the provided services you can avoid their degradation
• With this product it is easier to measure the relationship with your service provider and impose strict disciplinary penalties in the case of non-compliance with SLAs. The service provider has to improve the quality of the services provided and try to prevent service unavailability in future.

ANECT a.s. provides innovative solutions built on an integrated ICT infrastructure. Our Account Managers are ready to answer any of your questions concerning this particular service by phone +420 271 100 100 or e-mail: anect@anect.com.

Let´s work together and prepare your ICT infrastructure for new challenges!