Professional Support

Protection and optimization of your investments – new technologies tested on a prototype model; simulation of customer´s production environment.

A brief summary of the service key features

ANECT´s Professional Support is a package of services rendered by ANECT´s certifi ed specialists for an agreed time period and at a fixed price. With ANECT´s Professional Support package you will have a unique opportunity to use ANECT´s extensive know-how and many years of experience with providing solutions in a number of ICT areas. You will be able to fi nd solutions to a variety of complicated problems appearing in your information and communication systems (in routing, switching, Microsoft,Symantec, IP Telephony, security, operating systems, system services and applications and other areas) which you cannot solve with your own resources and know-how. This will enable you to reduce the operating costs of your information and communication systems, and check the options you have for deploying the intended technologies in your ICT environment.

The key components of the service:

Our Professional Support uses information from ServiceDesk and electronic operational documentation, and relies on latest technologies and experts´ analyses. When rendering our services, we use information from our own knowledge base in which the history of solving similar problems is recorded, but we also work with specialized books and other resources. And last but not least, we also apply our own experience gained in the . eld of professional support. That is why we can assist our customers with a wide variety of problems – from very easy things to highly complicated ones.

Our services include:

• Providing support by phone, in writing or locally to help you avoid and solve problems related to IS operations; changes of con. guration upon your request; professional consulting services related to IS operations
• Providing information about security risks
• Performing operational audits
• Processing reports on ef. ciency and quality parameters of your network

All activities related to professional support are managed by ANECT SUPPORT operators. All customer requests and all problem solutions are stored in the ServiceDesk application and can be retrieved from there at any time. Customers thus have total control over all troubleshooting and maintenance activities being done.

Why is ANECT a.s. a suitable provider?

With ANECT SUPPORT services you need not worry about problem solving anymore and you can focus on development of your information and communication technologies and effective management and control over your operating costs.

The service includes:

• Teams of experts – each team specializing in a certain type of technology
• A great deal of experience with our customers´ technologies and with problem solving
• Ability to look at the problem from a very broad perspective, tak­ing a number of technologies into consideration
• Using the skills of our specialized IT designers and consultants when trying to solve complicated issues Using a specialized wide-range tool (e.g. for measuring your network ef. ciency and quality parameters), as standard in the . eld these days
• High-quality output

Most of our competitors do not have comparable tools on hand.

In what ways can the service be provided?

• ANECT´s Professional Support can be rendered for a monthly fee (a . xed number of pre-paid hours of professional support to be provided)
• Another option is to pay an hourly rate (i.e. invoicing is based on the actual number of hours of professional support having been provided)

What are the main benefits for the client?

• Immediate access to ANECT´s know-how, guaranteed response times to your requests for solving ICT operation problems which involve a number of technologies and require specialists that you do not have
• Reducing your costs – you do not need to spend on building your own team of quali. ed specialists who would be able to take care of all of your technologies
• Protection and optimization of your investments – by testing a prototype model of the new technology and by simulating your production environment (when trying to . nd your infrastructure bottlenecks), we can help you eliminate the risk of wasting your . nancial resources needed for deployment of new technologies and thus protect your previous investments in IT environment

ANECT a.s. provides innovative solutions built on an integrated ICT infrastructure. Our Account Managers are ready to answer any of your questions concerning this particular service by phone +420 271 100 100 or e-mail: anect@anect.com. Let´s .nd a solution to your operations services together!