Remote Monitoring

A great tool with which you can avoid critical situations and failures, and thus radically increase availability of the services being provided. With proactive remote monitoring you can avoid incidents and emergency situations, and maximize availability of your services and applications.

A brief summary of the service key features

With ANECT´s "Remote Moni­toring" service package you can proactively monitor all important parameters of your communica­tion and system infrastructure and effectively prevent your IT from failures and emergency situations. This will considerably enhance the availability of services provided by this environment. The services that support your key business activities will thus be available at any time, and you will be able to render them to your own clients. The "Remote Monitoring" (RM) service is pro­vided non-stop (7/24) by our team of certi. ed specialists. What sets ANECT apart from other competi­tors, who are also able to identify incidents, is our ability to analyze these incidents and solve them.

The service covers the following areas:

• Remote monitoring of your com­munication infrastructure (switch­ing, routing, WiFi, IP telephony, videoconferencing)
• Remote monitoring of your sys­tem infrastructure (network serv­ices, . rewalls, antivirus protection, anti-spam, e-mail services, operat­ing systems, backup systems, IP call centers)

Our RM services will enable you to:

• Anticipate and prevent incidents and failures
• Reduce the time you need to localize and solve the problem in the information system
• Support maintenance activities Get reports about the systems being monitored – about their op­erating parameters and condition
• Get precise, non-biased output data with which the quality of the provided services can be measured
• Process the analyses of the expected development of the key operation components which can help you in making decisions about your future ICT investments
• Do ICT Capacity Planning
• Protect the money that you have invested in expensive ICT devices
• Maximize the utilization of your ICT technologies
• Use our remote monitoring center instead of running your own at your own cost / Synchronize your RMC with ours
• Have total control over incident / problem solving – all information (from the moment an incident / problem appears until it gets solved) is sent to an extranet ap­plication called ServiceDesk, which is available non-stop
• Reduce your costs – no need to implement your own management tools, run your own RMC, and pay your own RMC specialists
• Have a quick and easy access to our valuable know-how and experi­ence that we have gathered over the years while running our own RMC and providing remote moni­toring services to a large number of clients
• Have a custom-tailored solution that . ts your business needs and can be quickly implemented and put into operation

The key components of the service:

• "Fault Management" – monitor­ing of the transmission infrastructure and availability of individual ac­tive network features and services
• "Performance Management" – long-term monitoring of the com­munication system performance, workload of the individual features and transmission infrastructure, and failures of physical interfaces
• "Event management" – consolidates both of the above-mentioned areas and visualizes, interrelates and categorizes them

Why is ANECT a.s. a suitable provider?

• We provide "Maintenance and Remote Monitoring" as a single service – ANECT´s Remote Moni­toring Center (RMC) operators are experienced network specialists able to perform advanced remote maintenance tasks on their own
• We can offer high availability and excellent pro.ciency of our RMC staff. Our RMC operators do not only forward incidents to solvers: they can localize, catego­rize and analyze incidents and problems, and in many cases also solve them. With our RM service package you will have an effective tool that will help you avoid most incidents and failures, and consid­erably shorten the time needed for problem solving

In what ways can the service be provided?

The "ICT Infrastructure Remote Monitoring Service" can be pro­vided as a service or delivered as a ready-to-use solution. Ready-to­use solutions are . rst developed as a project by remote monitor­ing specialists from ANECT´s IT Designers´ Department. ANECT´s RMC can later take the solution over from them or provide the client with services over their own solution. However, integration of customer´s solution with ANECT´s systems is always required.

The service can be provided as:

• A ready-to-use solution
• A service (provided 24/7)

The price for the service is negotiable

What are the main benefits for the client?

• Better service availability – proac­tive monitoring enables you to an­ticipate and prevent incidents and failures, and maximize availability of your services and applications provided via your communication and system infrastructure
• Protection of your investments – effective prevention of incidents and failures signi. cantly shortens the time during which your CSI features are not available, which helps you to protect the money you have invested in expensive technologies but also protects your assets, such as the data and infor­mation saved in your systems
• Much more transparent envi­ronment – non-stop monitoring provides you with up-to-date infor­mation about the real condition of the important CSI features, which makes this environment much more trustworthy and transparent