ANECT a.s. - system architect and integrator
What is ANECT ServiceDesk?
In order to support management of the services provided to clients, ANECT runs its own trouble-ticket system "ServiceDesk" which logs all past requirements for technical support (no matter how these had been submitted), as well as information about the people who were responsible for the particular requirement and the way this requirement was being solved
- Cooperation and communication between the client and ANECT´s specialists is managed by ANECT´s Technical Support Dispatchers.
- For effective communication with the Dispatchers you can use various communication tools: web, phone (Toll-free Line), fax (Toll-free Line), e-mail or SMS.
- The preferred way used for trouble tickets is web. The address https://servicedesk.anect.com/CAisd/pdmweb.exe is available 24 hours a day, 7 days a week, and enables you (at any time) to open a new trouble ticket and monitor how the problem is being solved.
- On-line access to ServiceDesk via Internet thus provides you with a quick-and-easy way to open a trouble ticket, but it also allows you to check how your urgent requirements are being taken care of, and take a close look at any relevant cases from the past and their statistics.
- Furthermore, the ServiceDesk application continuously monitors and checks if the terms of providing technical support specified contract are being adhered to.
- All relevant information about the process of ticket solving is recorded in the requirement log by individual ticket solvers.
- ServiceDesk is considered to be the key component of the system managing the services provided by ANECT.
Communication security always guaranteed!
Users communicate with the application via the HTTPs protocol - a secure way connecting a web browser to a web server. Their communication is thus well protected against secret monitoring and data forging; every client uses his or her own username and password.
How to log on?
The ServiceDesk logon page is available at https://servicedesk.anect.com/CAisd/pdmweb.exe.
Once the username and password are entered, the user is logged in to the domain or local ServiceDesk account.
Information about events and the way they are being solved
Every change in the trouble-ticket status that is relevant to the ticket submitter, ticket solver and/or to the Technical Support Dispatchers is sent to the respective persons by ServiceDesk as an automated e-mail.
This e-mail provides the recipients with basic information about the status change and includes a URL link to the particular ticket in ServiceDesk in which they can find all the details about the issue and the way it is being solved.
ANECT ServiceDesk offers a great variety of useful functionalities. Would you like to learn more?
Contact us through one of our Account Managers by phone +420 271 100 100 or e-mail: anect@anect.com, and we will take a look at your issues with you and see how we can help. We look forward to meeting you.
Contact our Technical Support Dispatchers:
Web: https://servicedesk.anect.com/CAisd/pdmweb.exe
Phone: +420 271 100 999 or our Toll-free Line: + 420 800 156 137
Fax: +420 271 100 101 or our Toll-free Line: +420 800 156 138
E-mail: servicedesk@anect.com
